Privacy Policy

At Pheedback ("Pheedback.co"), we take your privacy seriously. We have prepared this privacy policy to explain how we collect, use and disclose personal information through our mobile application, web application, and website https:/pheedback.co (collectively, the "Services"), or otherwise interact with you.

It is important to remember that you must either be a permitted user of an organization or other third party that is a customer ("Organization Customer") or a customer yourself in order to use the Services...

Collection & Use of Personal Information

We may collect personal information when you:

Create an Account

Setup Information

You have to create an account to use the Services. To do so, we require certain information: your first and last name, email address and a password that you create. We use this information to create and administer your account. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you must notify us immediately.

Purchase a Subscription

If you sign up for a paid account, we (or our authorized third-party payment processor) may collect payment information (including billing address, credit card number, expiry data and CVV code) in order to process the transaction. In such an event, it is our policy to redirect you to a payment processing portal hosted by a third-party payment processor. Please read the privacy policy on our payment processor’s website regarding the use, storage and protection of your credit card information before submitting any payment information.

Use of Service

Push Notifications

If you consent to receive push notifications, we may display push notifications on your mobile device such as welcome messages, meeting reminders, and product features. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device.

Technical and Usage Information

We also collect certain technical and usage information when you use the Services, such as the type of device, browser, and operating system you are using, your Internet service provider or mobile carrier, unique device identifier, IDFA or IDFV, MAC address, IP address, device and browser settings, the webpages and mobile apps you use, advertisements you see and interact with, and certain usage information.

Sign Up to Receive Marketing Communications

If you sign-up to receive email marketing communications such as newsletters or blog posts, we collect your email address. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us. If you engage with our marketing campaigns on social media websites, we may collect information (e.g. likes, shares, and comments) for the purposes of evaluating the effectiveness of our marketing campaign. We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set forth in the Contact Us section below.

Connect Your Social Media Accounts

If you choose to connect one of your social media accounts to Pheedback, we will collect your username. If you connect your social media account, you authorize us to access certain account information (consistent with your social media account privacy settings), including your name and email address as well as any public messages you post on your timeline. We do not have access to or collect any information contained in the direct messages of your social media account. You may disconnect your social media accounts at any time in your account settings. We do not have control over the manner in which your personal information is treated on these social media websites. Please review the privacy policies that apply to those social media accounts for more information.

Provide Us With Additional Information

Contact us

When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address or phone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

Careers

If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials.We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Sharing of Personal Information

We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.

Service Providers

Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as hosting the Services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions. In the event personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.

Legal and Compliance

We and our Canadian, US and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business

We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the or as part of a corporate reorganization or other change in corporate control.

Information About The Services

Visiting Our Website

In general, you can visit our website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to help us understand our website activity and to monitor and improve our website.

Cookies

Our website uses a technology called "cookies". A cookie is a tiny element of data that our website sends to a user's browser, which may then be stored on the user's hard drive so that we can recognize the user's computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all of the website features. See "Managing Cookies and Other Technologies" below for more information.

Website Analytics

We may use a third party such as Google Analytics to help us gather and analyze information about your use of our website (such as the areas visited, as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the website. For more information or to opt-out using the Google Analytics opt-out browser add-on, see "How Google uses data when you use our partners' sites or apps" and "Google Analytics and Privacy". We may also use tracer tags and web beacons, which allow us to understand which pages you visit on the website. These tracer tags are used to help us optimize and tailor the website for you and other future visitors to the website.

Third Party Links; Third Party Services

The Services may contain links to other websites or apps that does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Third-Party Services and Linked/Embedded Content

Certain features and functionalities within the Services may allow you and your Authorized Users to interface or interact with, access and/or use compatible third-party services, products, AI or ML tools, or other technology and content (collectively, “Third-Party Services”) through the Services. Pheedback does not provide any aspect of the Third-Party Services or the media or content generated thereby (the “Output”). Pheedback is also not responsible for any compatibility issues, errors or bugs in the Services or Third-Party Services caused in whole or in part by the Third-Party Services or any update or upgrade thereto. The Third-Party Service’s terms will govern the relationship between you and the vendor of such Third-Party Service, including without limitation, on allocating intellectual property rights and specific use requirements, and as between Pheedback and you, you are solely responsible for complying therewith. For example, some license terms and contractual provisions may limit the manner in which you are permitted to use your User Story, such as to provide medical advice, medical results interpretation, financial advice or legal advice or opinion and other license terms and contractual provisions may require you to license back the prompt you crafted to generate the Output. You acknowledge sole responsibility for and assume all risk arising from, your use of any Third Party Services and the Output, including maintaining the Third-Party Services and obtaining any associated licenses and consents necessary for you and your Authorized Users to use the Third-Party Services and Output. Pheedback is not responsible or liable for the Third-Party Service’s terms or actions taken under the Third-Party Service’s terms. Further, by using the Services, you acknowledge and agree that Pheedback is not responsible for examining or evaluating the content, quality, accuracy, completeness, availability, timeliness, reliability, validity, copyright compliance, legality, decency, or any other aspect of such Third-Party Services or Output. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any Third-Party Services or Output.

Mobile Analytics

As with many applications, certain limited data is required for our mobile application to function on your device. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone, to monitor and improve our application, and to tailor your in-app experience. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Safeguards & Retention

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

Managing Cookies & Other Technology

Cookies can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). Check your browser settings to learn how to delete cookies. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. However, blocking cookies or similar technology might prevent you from accessing some of our content website features.

Mobile & Web Applications

We will use commercially reasonable efforts, given the limitations imposed upon us by third party providers such as Apple, Inc. and Google, Inc., to clearly disclose what, if any information is collected by the particular app, how it is used, and with whom it is shared. Please note, certain practices are outside of our control, for example, tracking by Google, Inc., Apple, Inc., or your third party telecommunications carrier. We are not responsible for the actions of such third parties. You should always read and understand the policies of any third party provider, such as Google with respect to Android apps and Apple with respect to IOS apps, and your wireless carrier, before making any purchase or downloading any app.

Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

Contact Us

If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to your personal information in our records, please contact us at:

Pheedback.co

+1 519-841-9559

team@pheedback.co